TERMS & CONDITIONS

Effective Date: 29 July 2026

Welcome to Luxe By Her.

These Terms & Conditions apply when you access our website, make an appointment, purchase a service, use a promotional code, or buy or redeem a gift card.

By proceeding with a booking or purchase, you confirm that you have read, understood and agreed to these Terms & Conditions.

1. About Luxe By Her

Luxe By Her is a private, appointment-only nail studio located in Lurnea, NSW 2170, Australia.

We offer professional nail services including Builder Gel/BIAB, Acrylic, Gel X, manicures, pedicures, removals, nail art and related service extras.

2. Bookings

All services are available by appointment only.

Bookings can be made through our online booking system or by contacting Luxe By Her directly.

A booking is confirmed only when:

• The required booking information has been provided;

• The booking deposit has been successfully paid; and

• A booking confirmation has been issued.

Customers are responsible for checking that the selected service, date, time, duration and contact details are correct before confirming the booking.

All prices displayed are in Australian dollars (AUD).

3. Booking Deposits

A booking deposit in the amount displayed at checkout is required to secure an appointment.

Unless otherwise stated, the deposit will generally be based on approximately 50% of the standard service price. However, the fixed deposit amount shown during checkout will apply to the booking.

The booking deposit:

• Is credited towards the final cost of the appointment;

• Is not an additional fee;

• Must be paid before the appointment is confirmed; and

• May be forfeited for late cancellations, late rescheduling, no-shows or very late arrivals.

Where a fixed booking deposit is required, the amount displayed at checkout remains payable even when a promotional code is used.

Any promotional discount will be deducted from the total eligible booking price and will normally reduce the remaining balance payable at the appointment, unless otherwise stated in the promotion.

4. Cancellations and Rescheduling

We understand that plans may change. Customers must contact Luxe By Her as soon as possible if they need to cancel or reschedule an appointment.

Cancellations

At least 24 hours’ notice is required for cancellations.

Cancellations made with less than 24 hours’ notice may result in the booking deposit being forfeited.

Booking deposits are not normally refunded for change of mind. Where sufficient notice is provided, a deposit may be eligible to be transferred to a future appointment, subject to availability and any applicable promotional conditions.

Rescheduling

At least 6 hours’ notice is required for rescheduling.

Rescheduling requests made with less than 6 hours’ notice may result in the booking deposit being forfeited and a new deposit being required.

Repeated cancellations or rescheduling may result in future bookings requiring full prepayment or being declined.

5. No-Shows

A customer will be considered a no-show if they:

• Do not attend their appointment;

• Fail to provide notice before the appointment;

• Arrive too late for the booked service to be reasonably completed; or

• Leave before the service begins without an acceptable reason.

No-shows will result in the booking deposit being forfeited.

Future appointments may require full payment in advance.

6. Late Arrivals

Customers should arrive on time for their scheduled appointment.

If a customer arrives late, Luxe By Her may need to:

• Shorten the service;

• Simplify the requested design;

• Remove optional service extras;

• Change the booked service; or

• Cancel or reschedule the appointment.

Customers arriving more than 15 minutes late may be treated as a late cancellation or no-show, depending on the service and the remaining appointment time.

The full booked price may still apply where the appointment must be shortened because of the customer’s late arrival.

7. Service Times and Results

Service durations displayed online are estimates only.

The actual service time may vary depending on:

• Nail length and condition;

• Existing product requiring removal;

• The selected shape or extension length;

• Nail art complexity;

• Repairs required;

• The customer’s natural nail condition; and

• Any additional services requested during the appointment.

Photos used online or supplied as inspiration are examples only. Exact duplication cannot be guaranteed because every customer’s nails, nail beds and previous products are different.

Luxe By Her will aim to achieve a result as close as reasonably possible to the agreed design.

8. Prices and Service Extras

Prices are subject to change without notice. The price displayed when a booking is confirmed will apply unless the customer changes the service.

Additional charges may apply for:

• Existing product removal;

• Additional length;

• Additional shaping;

• Nail repairs;

• French tips;

• Nail art;

• Custom designs;

• Detailed or advanced nail art;

• Extra products or services; and

• Additional time required.

The final price may be confirmed after the nails have been assessed and the requested design has been discussed.

Any additional charge will be communicated before the additional service is performed.

9. Change of Mind

Luxe By Her does not provide refunds, free removal or free replacement services solely because a customer:

• Changes their mind;

• Changes their preferred colour, shape, length or design;

• No longer likes the selected style;

• Chooses a design that is unsuitable for their lifestyle; or

• Requests a different service after the appointment has been completed.

Any changes requested after the completed service will be treated as a new service and charged accordingly.

This clause does not affect rights available under the Australian Consumer Law.

10. Service Concerns and Refunds

If a customer believes there is a problem with a completed service, they should contact Luxe By Her as soon as possible and preferably within seven days of the appointment.

The customer may be asked to provide clear photographs and attend an inspection appointment.

Where a problem is confirmed to be related to workmanship, Luxe By Her may offer an appropriate remedy, which may include:

• A repair;

• A complimentary fix;

• Reperforming part of the service;

• Removal of the affected product;

• A credit; or

• Another remedy required under Australian Consumer Law.

Refunds will not automatically be provided where the issue is caused by accidental damage, incorrect aftercare, misuse, picking, biting, excessive force, chemical exposure or another external cause.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer right or remedy that cannot legally be excluded.

11. Complimentary Fixes

A complimentary fix may be available where:

• The issue is reported promptly;

• The problem is reasonably related to product application or workmanship;

• The customer has followed the recommended aftercare;

• The nails have not been altered by another nail technician; and

• There is no evidence of accidental damage, picking, biting or misuse.

Complimentary fixes may not apply to:

• Accidental breakage;

• Damage caused by impact or excessive force;

• Picking, biting or peeling the product;

• Exposure to strong chemicals without protection;

• Damage caused by another nail technician;

• Natural nail growth;

• Normal wear and tear; or

• A change of mind regarding colour, shape, length or design.

This complimentary fix policy is offered in addition to the customer’s rights under Australian Consumer Law.

12. Nail Health and Existing Conditions

Customers must disclose any relevant nail or skin condition before the service begins, including:

• Nail fungus;

• Infection;

• Open wounds;

• Cuts or bleeding;

• Severe nail separation;

• Allergies;

• Previous reactions to nail products;

• Significant nail damage;

• Sensitivity; or

• Any medical condition that may affect the safety of the service.

Luxe By Her may refuse, modify or postpone a service where it may be unsafe to proceed.

13. Fungus, Infection and Medical Concerns

Luxe By Her does not diagnose or treat medical conditions.

If signs of infection, fungus, an allergic reaction or another health concern are present, the service may be stopped or refused.

Customers may be advised to seek appropriate advice from a qualified healthcare professional before booking another appointment.

14. Nail Damage, Infection and Retention

To the extent permitted by law, Luxe By Her is not responsible for nail damage, infection, allergic reaction or poor product retention caused or contributed to by:

• An undisclosed existing condition;

• Incorrect aftercare;

• Picking, biting or peeling;

• Excessive force or impact;

• Chemical exposure;

• Using nails as tools;

• Work or lifestyle activities;

• Another nail technician’s work;

• Failure to attend recommended maintenance appointments; or

• Continuing to wear damaged or lifting product after being advised to have it repaired or removed.

Customers must contact Luxe By Her promptly if lifting, pain, swelling, irritation, discolouration or other unusual symptoms occur.

15. Where the Cause Is Unclear

Where the cause of a nail issue cannot be reasonably determined, Luxe By Her may inspect the nails and discuss the circumstances with the customer.

Any repair, credit or other goodwill solution will be considered based on the individual situation.

A goodwill solution does not constitute an admission of fault and does not affect any statutory rights available to the customer.

16. Aftercare

Customers are responsible for following all aftercare recommendations.

Recommended aftercare may include:

• Using cuticle oil regularly;

• Wearing gloves when cleaning or handling chemicals;

• Avoiding picking, biting or peeling;

• Avoiding excessive force;

• Not using nails as tools;

• Booking maintenance appointments within the recommended timeframe; and

• Contacting Luxe By Her promptly if lifting or damage occurs.

Poor aftercare may affect product retention and may make a complimentary fix unavailable.

17. Allergies and Reactions

Customers must disclose known allergies, sensitivities or previous reactions before the service begins.

Although professional products and hygiene procedures are used, allergic reactions may still occur.

If redness, swelling, itching, blistering, pain or another reaction develops, the customer should stop using any relevant products and seek appropriate medical advice.

Where appropriate, Luxe By Her may recommend product removal.

18. Photos and Service Records

Luxe By Her may take photographs of completed services for internal records, quality control and booking history.

Photographs will not be used for advertising, social media or promotional purposes without the customer’s permission.

Customers may withdraw permission for future marketing use by contacting Luxe By Her. Withdrawal will not affect content already lawfully published before the request was received.

19. Right to Refuse or Stop a Service

Luxe By Her reserves the right to refuse, modify or stop a service where reasonably necessary, including where:

• It may be unsafe to proceed;

• There are signs of infection or another health concern;

• The requested service may cause significant nail damage;

• The customer behaves abusively, threateningly or inappropriately;

• The customer appears intoxicated;

• The customer repeatedly fails to comply with booking policies; or

• The requested result cannot be safely or reasonably achieved.

Where a service is refused for safety reasons before work begins, any refund or transfer of the deposit will be considered according to the circumstances and applicable law.

20. Website Use

Customers must not use the Luxe By Her website or booking system:

• For unlawful or fraudulent purposes;

• To make false or unauthorised bookings;

• To interfere with the website or booking system;

• To attempt to access restricted information;

• To distribute malicious software; or

• In a way that may damage the business or other users.

Luxe By Her may cancel bookings that appear fraudulent, false or abusive.

21. Website Content and Intellectual Property

All website content, including text, images, graphics, branding, logos and service descriptions, belongs to Luxe By Her or is used with permission.

Content must not be copied, reproduced, republished, distributed or used commercially without prior written permission.

Service information is provided for general guidance and may be updated at any time.

22. Third-Party Services

The Luxe By Her website may use third-party services for:

• Online bookings;

• Payment processing;

• Gift cards;

• Maps;

• Email or SMS notifications; and

• Website hosting.

These services may have their own terms, conditions and privacy policies.

Luxe By Her is not responsible for temporary outages or technical issues caused by third-party providers, except where responsibility cannot legally be excluded.

Customers should contact Luxe By Her if a payment appears to have been taken but no booking confirmation is received.

23. Promotions, Discounts and Coupon Codes

Promotional offers and coupon codes are subject to the conditions stated with the promotion.

Unless otherwise stated:

• Only one promotional code may be used per booking;

• A code cannot be combined with another promotion;

• A code must be entered before the booking is confirmed;

• A code cannot be applied retrospectively;

• A code has no cash value;

• A code may apply only to selected services, customers, agents, bundles or booking dates;

• A code may have an expiry date or usage limit; and

• A code cannot be transferred or resold.

The discount will apply to the eligible booking amount calculated by the booking system.

Where a fixed deposit is required, the deposit displayed at checkout remains payable. The discount will reduce the remaining balance payable at the appointment unless the promotion specifically states otherwise.

Luxe By Her may correct or cancel a promotion affected by a genuine technical, pricing or publishing error, subject to applicable law and any bookings already confirmed.

24. Gift Cards and Vouchers

Gift cards and vouchers are subject to the conditions displayed at the time of purchase.

Unless otherwise stated:

• Gift cards may be used only for eligible Luxe By Her services;

• Gift cards cannot be exchanged for cash;

• Gift cards must be presented or entered when used;

• Any remaining balance may be used for a future eligible booking;

• Customers are responsible for keeping their gift card code secure; and

• Gift cards cannot be used after a valid expiry date.

The expiry date and any restrictions will be clearly displayed. Gift cards will remain valid for at least the minimum period required by Australian law unless a lawful exemption applies.

Promotional vouchers supplied free of charge or as part of a temporary promotion may have different conditions and expiry periods.

25. Privacy and Personal Information

Luxe By Her may collect personal information necessary to manage bookings, payments, customer records, appointment reminders and customer communication.

Information may be shared with trusted third-party providers only where reasonably necessary to operate these services or where required by law.

For further information, please review our Privacy Policy:

https://luxebyher.com/privacy-policy/

26. Limitation of Liability

To the maximum extent permitted by law, Luxe By Her is not liable for indirect or consequential loss resulting from:

• Incorrect information provided by a customer;

• Failure to disclose a relevant condition or allergy;

• Incorrect aftercare;

• Misuse or accidental damage;

• Third-party service interruptions; or

• Events outside our reasonable control.

Nothing in these Terms & Conditions excludes, restricts or modifies any guarantee, right, remedy or liability that cannot legally be excluded under Australian Consumer Law.

27. Changes to These Terms

Luxe By Her may update these Terms & Conditions from time to time.

The updated version will be published on the website with a new effective date. Changes will apply to bookings made after publication unless otherwise required by law.

Terms that applied when an existing booking was confirmed will continue to apply to that booking unless the customer agrees to the updated terms or the law requires otherwise.

28. Governing Law

These Terms & Conditions are governed by the laws of New South Wales and the applicable laws of Australia.

29. Contact

For booking questions, cancellations, rescheduling or service concerns, please contact:

Luxe By Her
Lurnea NSW 2170, Australia
Phone: 0450 606 969
Email: helloluxebyher@gmail.com
Website: https://luxebyher.com